KDDI Web Earns the Highest Possible (3 - Star) Rating for Customer Support
High - Level Customer Satisfaction Certified by Third - Party Certification Body
KDDI Web Communications Inc. (Principal office, Chiyoda - ku, Tokyo; President, Akihiro Yamase; hereinafter referred to as "KDDI Web Communications") announced that it has been awarded a 3 - star rating (the highest possible rating achievable) in "customer support rating," a benchmarker of customer support services conducted by HDI - Japan.
KDDI Web Communications has striven to maximize customer satisfaction by providing quality IT services and acquiring ISO20000 (*1) certification. The various case studies we have studied and shared based on our history of over 10 years in hosting services help us solve customer problems with speed and precision.
Our 3 - star rating in customer support is the highest achievable certification granted by a third-party review body for skill, quality, and performance.
KDDI Web Communications will maintain the high skills required for its three-star service, find ways to enhance these skills, and take more steps to maximize customer satisfaction.
Outline of the HDI customer support rating
HDI works to improve the quality and status of customer support in individual companies from a third-party viewpoint by evaluating the quality of individual customer support into four rankings based on ratings by the clients themselves: "no star," "1 star," "2 stars," and "3 stars."
Rating awarded : Three stars
Scope of review : Customer support via phone and e - mail
Date of award : March 24, 2008
Review body : HDI - Japan
ISO20000 is the only system third - party certification awarded to IT service providers who have built management systems for providing services of appropriate quality.
KDDI Web Communications Inc.
Komai, Promotion Group, Marketing Department
6F, Sumitomo Fudousan Kojimachi Building No. 3, 3 - 6 Kojimachi, Chiyoda - ku, Tokyo, 102 - 0083
Tel : 81 - 3 - 3238 - 5452